Remote Monitoring- remotely monitoring and evaluating the network and communication status of supported network enabled devices. Most any device that connects to the network via wired or wireless communication can be monitored using our services. If a device stops communicating an automated alert is sent to the MSD staff and we will log-in to evaluate further. We can also monitor and report on usage of client owned devices such as iPads, computers, and mobile phones.
Priority Same Day Scheduling- You will have priority scheduling over any other client. We guarantee that we will be able to service your system the same day of receiving your call.
Biannual Cleaning & Inspection- Twice a year we will come out, completely free of charge, and clean and inspect your system. This will be capped at 1 hour of service per visit and will be only a cleaning and inspection, led by our technician.
Monthly System Health Report- We will provide a monthly system health report that assesses the overall health and ensures proper internet speeds are being maintained, devices are not going off line and that no equipment has failed.
Unlimited Remote Reboots- We will provide unlimited remote reboots for your system during normal business hours.
6 Hours of on site service- With your one year contract you will receive 6 on site, standard service hours to use at your discretion. If you are not redeeming your included service hours you will receive the discounted concierge member service rate.
Service Provider Authorization- This allows us to communicate, make decisions and meet with your cable/internet provider on your behalf.
Party Attendant Discounted Rate (Excludes Holidays)- As a concierge member you receive a discounted rate for our party attendant service. As party attendants we arrive before your party or event to get all equipment up and running and we happily stay during the event to run the system for you.
5% Equipment Discount- You will receive 5% off of any equipment purchased while you are a concierge member. This applies to everything except video equipment (TVs, DVD players, etc.)
Pre-Arrival / Pre-Event Site Check- This membership plan includes 2 site checks per year. This check is capped at 1 hour and will be technician led.
Theater / Media Room Calibration- This membership plan includes 1 calibration of a room of your choice per year. This calibration is capped at 1 hour and will be technician led.
Discounted Service Rate- Our Concierge members receive a discounted service rate of $105/hr.
*Please see terms and conditions for full descriptions on plan details