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Limited Remote Monitoring- remotely monitoring and evaluating the network and communication status of supported network enabled devices. Most any device that connects to the network via wired or wireless communication can be monitored using our services. If a device stops communicating an automated alert is sent to the MSD staff and we will contact you to arrange service.

Priority Scheduling- You will have priority scheduling over Limited members. We estimate that we will be able to service your system within 2-3 days of receiving your call.

Annual Cleaning & Inspection- Once a year we will come out, completely free of charge, and clean and inspect your system. This will be capped at 1 hour of service per visit and will be only a cleaning and inspection, led by our technician.

Monthly System Health Report- We will provide a monthly system health report that assesses the overall health and ensures proper internet speeds are being maintained, devices are not going off line and that no equipment has failed.

Standard Service Rate- Our Essentials+ members do not receive a discount on service rates, to find out more about discounted service rates visit our Proactive or Concierge plan pages.

*Please see terms and conditions for full descriptions on plan details