PROACTIVE

Membership DETAILS:

Discounted Service Rate- Our Proactive members receive a discounted service rate of $135/HR for standard service and $190/HR for after hour service.

Remote Monitoring- Remotely monitoring and evaluating the network and communication status of supported network enabled devices. Most any device that connects to the network via wired or wireless communication can be monitored using our services. If a device stops communicating an automated alert is sent to the MSD staff and we will contact you to ensure your system is working properly. If device(s) is not working properly, issue will be escalated and scheduled to on-site support and hourly rate is billed accordingly. This remote service will not be billed to the client who are a part of this membership. Troubleshooting over the phone with client could incur additional charges

Unlimited Remote Support- We will provide unlimited remote support for your system during normal business hours.

Priority Scheduling- We guarantee that we will be able to service your system within 4 Business days of receiving your call (excluding weekends and holidays).

Annual Cleaning & Inspection- Once a year we will come out, completely free of charge, and clean and inspect your system. This will be capped at 1 hour of service per visit and will be only a cleaning and inspection, led by our technician.

Monthly System Health Check- We will assessing the overall health of your system and ensure proper internet speeds are being maintained, devices are not going offline and that no equipment has failed, once a month.

Service Provider Authorization- This allows us to communicate, make decisions and meet with your cable/internet provider on your behalf.

*Please see terms and conditions for full descriptions on details