ESSENTIALS+
Membership DETAILS:
Discounted Service Rate- Our Essentials+ members receive a discounted service rate of $145/HR for standard service and $250/HR for after hour service.
Remote Monitoring- Remotely monitoring and evaluating the network and communication status of supported network enabled devices. Most any device that connects to the network via wired or wireless communication can be monitored using our services. If a device stops communicating an automated alert is sent to the MSD staff and we will contact you to ensure your system is working properly. If device(s) is not working properly, issue will be escalated and scheduled to on-site support and hourly rate is billed accordingly. This remote service will not be billed to the client who are a part of this membership. Troubleshooting over the phone with client could incur additional charges
Limited Remote Support- We will provide remote support for your system during normal business hours. Basic Offline/Online status and reboots are included. Additional charges may be required for remote support.
Priority Scheduling- You will have priority scheduling over any other client that is not on our Client Care Memberships. Time frames based on availability.
Annual Cleaning & Inspection- Once a year we will come out, completely free of charge, and clean and inspect your system. This will be capped at 1 hour of service per visit and will be only a cleaning and inspection, led by our technician.
*Please see terms and conditions for full descriptions on membership details