FREQUENTLY ASKED QUESTIONS
IF I AM NOT A CURRENT MSD CLIENT CAN I STILL ENROLL IN A CLIENT CARE Membership?
Yes! Anyone is welcome to join. If you are not a current MSD client we will do a one time system analysis before completing your enrollment. If you are a current MSD client (we have installed or serviced your system within the last two years, no system analysis is required.
WHAT IF I DECIDE TO CANCEL MY Membership?
Cancellation within 30 Days.
The purchaser may cancel the membership and obtain a refund in the amount paid for the membership if the cancellation occurs within 30 days of the date of purchase of the membership as long as no membership discounts or services have been provided. The purchaser may also cancel a yearly membership and obtain a refund in the amount paid for the renewal term if the cancellation occurs within 30 days of the renewal date. At our discretion, we may deduct from any refund the value of membership discounts or services already provided.
Cancellation after 30 Days.
Quarterly Membership. If the purchaser cancels a quarterly membership at any time after the first 30 days, the cancellation will take effect at the end of the quarterly billing period that has already been charged. The cancellation will prevent the purchaser from being charged for any further quarterly billing periods.
Yearly Membership. If the purchaser cancels a yearly membership at any time after the first 30 days, we will issue the purchaser a refund for any full quarters remaining under the then unexpired term only if no membership discounts or services have been provided.
HOW DO I KNOW WHICH membership IS THE BEST FIT FOR ME?
We are here to help! Please contact us and we will help you select the perfect membership that will meet the needs of your lifestyle and your system. We offer four different memberships and can always customize them to meet the individual needs of our clients.
CAN I UPGRADE MY membership?
Yes! You can upgrade your membership at any time. Your new contract will start at the time of the upgrade.
WHY DO ALL CURRENT MSD CLIENTS HAVE TO BE ENROLLED IN A Client Care membership?
All current MSD clients must have a membership selected for their account so that we can service our clients appropriately. We offer a no cost membership that is perfect for clients who are not looking to invest in the health of their system.
HOW DO I ENROLL?
Click the button below, fill out some basic information and a representative from our maintenance department will contact you shortly to complete your enrollment.